Legal
Cancellation & No-Show Policy
The cancellation window and any applicable fee are stated in your written confirmation before payment is taken. This page explains how the policy works.
Changes and cancellations
- Cancellations made before the cancellation window stated in your confirmation are not charged a cancellation fee.
- Cancellations inside that window may be charged in whole or in part, because the time was held exclusively for you.
- Changes to time, address, or passenger count are accommodated where the schedule allows; a materially different trip may be repriced.
- To cancel or change, call or text 216-282-5250 or reply to your confirmation.
No-shows and wait time
- A complimentary wait allowance applies at every pickup; airport arrivals receive a longer allowance.
- Wait time beyond the allowance is billed in the increment stated in your confirmation.
- If the passenger cannot be reached after the allowance has elapsed, the reservation may be recorded as a no-show and charged in full.
- Flight delays are not treated as no-shows when flight details were provided at reservation.
Cancellations by us
In the rare case that Ashlar Private Car cannot perform a confirmed trip, you will be notified as early as possible, assistance in finding an alternative will be offered where practical, and any amount paid for that trip is refunded in full. Questions: MrKeys@AshlarPrivateCar.com.